Background
Hawkeye Total Solutions is a woman-owned transcription provider based in Iowa.They offer accurate, human-verified services across medical, legal, and general domains.The company emphasizes confidentiality, quality, and quick turnaround through a multi-step review process.
Rambunct implemented AWS WorkSpaces and Amazon Connect to modernize Hawkeye Total Solutions’ transcription operations—enabling secure, remote access, centralized client management, and automated project workflows for improved quality and efficiency.
Rambunct implemented AWS WorkSpaces and Amazon Connect to modernize Hawkeye Total Solutions’ transcription operations—enabling secure, remote access, centralized client management, and automated project workflows for improved quality and efficiency.
The Challenge
Hawkeye Total Solutions, a transcription provider for regulated sectors like medical, legal, and finance, faced difficulties scaling operations and delivering consistent service. Its outdated workflows lacked secure, standardized access and depended heavily on manual coordination, leading to compliance risks, slower turnaround, and reduced client satisfaction.
- Inconsistent remote access due to lack of standardized, secure desktops, affecting performance and audio quality
- Manual operations in client intake and job coordination led to inefficiencies and limited project visibility
- Security and scalability issues with sensitive data handling, slow onboarding, and no centralized quality assurance process
Our Solution
A cloud-based Amazon Connect setup streamlines transcription workflows with smart routing, secure desktops, and real-time monitoring, ensuring efficiency, compliance, and clear client communication.
