Background
A major regional insurance provider leveraged Amazon Bedrock Nova models to deliver policy-aware AI assistants that automate routine inquiries, improving customer satisfaction and reducing operational costs.
The Challenge
The insurer faced growing challenges in delivering clear, efficient, and compliant customer service.
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Modernize how customers access and understand complex policy information.
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Reduce the pressure and workload on call center teams.
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Maintain strict compliance with industry regulations while scaling service.
Our Solution
Rambunct implemented a secure, serverless AI solution on AWS to deliver policy-aware, human-like customer interactions at scale.
