Background
RMA Executive Search partnered with our team to modernize their communication channels. With over 15 agents handling high-volume recruitment activities. We implemented AWS Connect to improve candidate engagement, automate workflows, and migrate from their legacy third-party voicemail system.
The Challenge
To modernize RMA Executive Search’s recruitment operations, a unified communication platform was implemented to streamline candidate engagement, improve productivity, and support growth.
- Centralized Communication Platform: Replaced fragmented systems with a unified solution to manage all candidate interactions more efficiently.
- Advanced IVR Integration: Introduced intelligent IVR capabilities to automate call routing and enhance responsiveness across recruitment workflows.
- Seamless System Integration: Enabled smooth integration with RMA’s existing tools and databases to reduce manual effort and improve data flow.
Our Solution
The AWS Connect-based implementation transformed RMA’s recruitment communications, improving efficiency, automation, and data-driven decision-making.
