Background
Transcription by Michelle has been serving diverse industries including Insurance Services, Academics, Focus Groups, Medical and Legal Services, and Government Contracts since 2015. The company’s commitment to providing accurate and secure transcription services has earned it a reputation for reliability across these sectors. With increasing demand and a growing client base, Transcription by Michelle recognized the need to enhance its digital infrastructure to handle data securely and efficiently, particularly considering the sensitive nature of its work.
The Challenge
The primary challenge for Transcription by Michelle was to implement a robust, scalable, and secure digital infrastructure to handle its transcription services. The sensitive nature of its work, dealing with personal and confidential information, necessitated strict data privacy measures. Additionally, with five employees working on various transcription projects, the company needed a system that could support seamless remote operations while maintaining security and compliance standards.
Our Solution
To address these challenges, we implemented AWS Connect and AWS Workspaces, providing a comprehensive cloud contact center and cloud-based virtual desktop infrastructure (VDI) solution.
AWS Connect offers a centralized platform for handling customer interactions, ensuring that sensitive data is managed securely and efficiently.
AWS Workspaces allows the company’s employees to access necessary resources remotely, securely connecting them to the company’s digital assets.
We also preinstalled and configured the necessary systems and processes, allowing Transcription by Michelle’s team to create transcriptions seamlessly for their clients. This new infrastructure not only enhances operational efficiency but also ensures data privacy and compliance, meeting the company’s needs for security and reliability.
The solution empowers Transcription by Michelle to continue delivering high-quality transcription services to its clients across diverse sectors.
The Result
The implementation of AWS Connect and AWS Workspaces has greatly improved Transcription by Michelle’s operations.
Here is a testimonial from the Director Michelle Beier :
“I worked with Neo, and he was so very patient with me. He understood what I needed and provided that in a very quick and accurate manner. He explained what I needed to do in order to use what he had set up for us. I absolutely would recommend him to everyone!”
In addition to the immediate benefits, the new system has led to the following results:
Increased Efficiency: Transcription by Michelle’s team can now handle more projects simultaneously, thanks to the streamlined infrastructure and centralized management system.
Data Security: The AWS solutions ensure compliance with data privacy regulations, allowing the company to securely handle sensitive information, particularly important for clients in the medical, legal, and government sectors.
Scalability: The cloud-based infrastructure provides flexibility, allowing Transcription by Michelle to scale its operations as needed, meeting growing demands without compromising performance.
Overall, the solution has empowered Transcription by Michelle to continue delivering high-quality transcription services to its clients across diverse sectors, with confidence in its secure and efficient operations.
