Background
A leading digital customer service platform leveraged Amazon Bedrock to enhance chat and voice support with multilingual, context-aware conversational AI, reducing operational costs while improving customer satisfaction.
The Challenge
The customer sought to enhance its digital customer service platform to deliver faster, more accurate, and cost-efficient support.
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Improve response accuracy across high-volume customer interactions.
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Scale multilingual support to serve a global user base effectively.
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Deliver more human-like conversational experiences without escalating costs or adding human agents.
Our Solution
Rambunct implemented a secure, AWS-powered generative AI solution to enable multilingual, context-aware conversational assistants across chat and voice channels.
