WHAT WE DO
Move to Amazon Connect. Keep your numbers.
Older phone systems are hard to change and say little about why customers call. We move you onto Amazon Connect, with your call flows defined as code, and set up Contact Lens so the call data is there to read.
Callers hang up before anyone answers. Your call data shows why.
HOW IT RUNS
Cut over in phases. Improved on the evidence.
We map your call flows, queues and numbers, then build Amazon Connect to match. Calls move across in phases, with a written rollback plan. Number porting runs on the carrier’s timetable.
After go-live, we read the Contact Lens analytics with you. Changes to IVR menus, queues and routing then follow what they show.
WHAT YOU GET
A working contact centre, not a licence
AWS PARTNERSHIP
What the partnership changes on your bill
Rambunct is an AWS Advanced Tier Services Partner with six AWS competencies. Your AWS usage can be billed through us at a discount, and Enterprise Support can come through us too, with our engineers as the first line and AWS behind them.
- Up to 10%off your total AWS bill when it is billed through Rambunct. Your accounts and workloads stay where they are.
- 6%of your AWS bill for support backed by AWS Enterprise Support, no minimum.
The build follows the AWS Well-Architected Framework. The engineers who scope your contact centre build it and stay accountable for it. Everything they hand over is yours.
ENGAGEMENT FORMATS
Two ways to start.
GET STARTED
Contract renewal coming up? Talk to us before you sign.
You talk straight to the engineers who will do the work. We reply within one working day.
